News
From Coventry: ESSENTIAL UPDATES
CMS Medicare Marketing Guidelines
Coventry Code of Conduct
2009 Producer's Manual
We want to be sure that all Coventry contracted brokers and agents are aware of recent updates that have been made to essential information that impacts your marketing and sales activities for Coventry Medicare products. Here is a brief overview of the four Coventry documents that have been updated and require your review. They are available on the Broker Portal Forms and Resources page, or you can access them using this link:
- CMS Medicare Marketing Guidelines Summary
- Coventry Medicare Marketing Code of Conduct
Scope of Appointment information that is required under MIPPA has been clarified in both documents.
The updates have also been added to the Compliance Overview for MIPPA Implementation document, which was originally produced and distributed in October 2008 following CMS guidance. The content addresses MIPPA requirements specifically and it is in addition to the Coventry Medicare General Compliance Training module that all agents and brokers are required to complete for certification by Coventry.
The 2009 Producer Guide has been updated as follows:
- CMS Medicare Marketing Guidelines - pages 44 - 49
- Reporting Sales Seminars - pages 50 - 51
- Enrolling Members in a Nursing Home, Institutional Setting or Subsidized Housing Units - Pages 66 - 67
- All references to Coventry's Broker Services (or Servicing) Unit (BSU) have been changed to reflect the team's new name, Broker Services Department (BSD).