Job Description:
One of the primary value propositions for Empower is the free lead programs we offer to our agents. We need staff to help manage these programs to ensure they run smoothly, and we get a good return on our investment in these lead programs
Duties/Responsibilities:
路 Checking to see if agents qualify for our lead programs.
路 Educating agents about our lead programs.
路 Calling agents to invite them to participate in our lead programs.
路 Calling agents to hold them accountable for working the leads we鈥檝e sent them.
路 Conducting training meetings to teach agents about our lead programs.
路 Educating agents about our various tools and resources.
路 Checking to see if agents qualify for various tools and resources.
路 Performs other related duties as assigned.
Required Skills/Abilities:
路 Works under deadlines.
路 Willing to make phone calls.
路 Willing and able to assist agents.
路 Excellent communication skills, including active listening.
路 Ability to multi-task.
路 Disciplined and self-motivated
路 Service-oriented and able to resolve client questions or concerns.
路 Proficient computer skills with the ability to learn new software.
Education and Experience:
路 High school diploma or equivalent.
路 Customer service experience preferred.
Physical Requirements:
路 Prolonged periods sitting at a desk and working on a computer.
路 Must be able to lift up to 15 pounds at times.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
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