Agents Emerging After COVID-19: What Should You Be Doing

As people are emerging from their homes after the COVID-19 stay at home orders slowly lift around the country agents are excited to get back to work. So where should you start as an agent emerging after COVID-19? Should you be scheduling at-home appointments? Should you be preparing for this upcoming AEP? Empower is here to help you prepare for one of the most exciting AEP to years date.

Agents emerging after COVID-19

Over the last few months with COVID-19 has hit the US with a time of turbulence. Agents emerging after COVID-19 will be happy to know some of the changes carriers have implemented to make it easier for them to continue to help their clients. From new online enrollment resources, to online webinars carriers have not halted from making it easy for you to continue to enroll and ensure your clients. Those worried about the health of their clients should learn about new ways to help clients while keeping them safe. Whether it be through these new enrollment tools or telephonic apps agents will want to learn how to apply these new methods to their enrollment utility belt.

Online Webinars

How do you learn about these tools and where to start? Many carriers hold weekly webinars in order to teach you how to use these tools from your home. Those looking for these new tools should check out our event page for upcoming events to help train them for just that. But this isn’t the only training you should be getting prepared for. New pieces of training will begin to sprout up to prepare agents for the upcoming AEP starting with AHIP which will be opening at the end of next month. To sell MA plans this test will be necessary for you to complete. Carriers tend to offer discounts for agents who take the test through their portal so it will be wise to try to take advantage of these discounts.

Plan Reviews

Have you done a plan review with your clients? If it’s been a while since you’ve talked to them during the designated time it will be important for you to check in with them and their experience with their current plan. Signing a client up for a plan is just one part of your job as an agent. You are their go-to for all Medicare/Medicaid questions and I’m sure they will have a few. A simple trick we teach our agents here at Empower Brokerage is the 30-60-90 day followup to make sure they enjoy their plan but also to help them with any difficulties.

Do you have all the carriers you plan to get certified with? Getting contracted now is better than later when it comes time to enroll your clients. Call Empower today and see not only your current carriers but carriers that can fit your client’s need for the future.


Empower Brokerage is dedicated to helping you educate your clients on the insurance they need to get the most out of life. Whether it’s through webinar training, one-on-one calls, seminars, or marketing plans. We want you to be successful. Give us a call if you have any questions 888-539-1633.

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