Silvia’s Insurance Journey
From a young age, Silvia Alvaro knew she wanted to be an insurance agent. She grew up watching her mom successfully change careers and become a resource for the public’s insurance needs. Watching clients find practical solutions also left a lasting impact on Silvia. So, when she turned 18, Silvia took the initiative to become an agent and registered for Empower Brokerage’s free licensing class. After taking the course and passing her state licensing exam, Silvia began assisting her mom at the office with phone calls and learned more about the insurance industry and products. After graduating from high school, Ms. Alvaro took on a full-time role as an insurance agent under her mother’s agency, Certus Insurance Solutions. Silvia’s new career benefited from partnering with Empower Brokerage, which provided her with free leads. She also built her book of business by participating in community events where she could engage with potential customers.
Silvia appreciates all that Empower has done for her. Attending the licensing class for free and receiving so much insurance knowledge during the two-day course set her, and so many others over the years, on the right path to success. “Having [Regional Sales Director] Claudia Howard and the whole Empower team helped me with a smooth transition to Empower and becoming an agent,” says Silvia. Notably, Claudia is a trusted point of contact for Silvia and Certus Insurance Solutions. Ms. Alvaro explains it could have been very complicated had she not chosen to partner with Empower. Silvia understands how fortunate she is to have the organization’s backing and assistance in critical areas in the insurance landscape. Empower’s skilled team assists with contracting guidance, product training, mentorship, marketing, social media, and more. Claudia directs Silvia and the Certus team where to go and who to contact regarding various matters. “Sometimes there are so many emails and so many things we need to do that it’s overwhelming,” shares Silvia. “[Claudia] is able to understand that [contracting] process so well that it’s just, ‘Here’s what you need to do.’ Quick, easy, and she makes that process a lot easier.”
Now in her third year, Silvia has grown a lot in her career. She shares that clients were initially averse to working with someone so young. Silvia also had to live up to what her mother has accomplished in her career. After some time, she overcame those challenges as she gained knowledge and learned more about the insurance industry. “Over time, I’ve been able to carry myself in a way that makes [clients] feel confident that I know what I’m doing,” explains Ms. Alvaro. “A lot of the clients now do reach out to me, and I’m able to help them.” Silvia assists her clients with a variety of products, including Medicare, ACA, life insurance, and ancillary solutions. She especially cherishes helping seniors find the right coverage for their unique situations and seeing how it benefits their lives. Over the next several years, Silvia hopes to continue helping her mother, Carmen Alvaro, grow their agency in and outside of the Rio Grande Valley with more agents, clients, and locations.
Silvia learned early what she wanted to do with her life: serving as an insurance advocate for the public. For those contemplating their next career move, Silvia encourages them to get acquainted with the insurance business. “I would say go for it. It’s honestly one of the best things you can do,” says Silvia. “It’s not an easy career, but if you really find a love for helping people, this career can change your life in so many ways. You can grow personally and professionally.”
Agents
We hope that this agent spotlight on Silvia Alvaro is interesting to you.
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