A presentation and field guide backed by research that details the most effective ways to convey solutions to clients. The language the agent uses must reflect this. Before they can establish themselves as a trusted resource, agents must learn to communicate with clients on THEIR terms. To help have more meaningful conversations and stronger client engagement, agents need to speak the language of the customer- aligning the agents’ strategies with clients’ goals.

Panelist: Chris Newberry, Regional Vice President & Luke Divich, Internal Wholesaler

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