Failure To Scroll Through This Newsletter Could Cost You Sales!
This newsletter contains valuable information via links that can help you boost your close rate!
At Cigna-HealthSpring we want to make sure you have all the information you need at your fingertips.
Don’t lose sales by not taking a careful look at this newsletter and be sure to see our updated Provider Directory!
Below is a list of lifelines for conducting C-HS business:
Ancillary Benefits FAQ’s:
Customer Service: 800.668.3819
Make your application stick and GET PAID (avoiding an RFI (Request For Information) and rejected app):
Plan Choice: Please select (X) the appropriate Plan the Beneficiary is electing. Even though the application is embedded in the Kit, the Plan election still must be selected.
Invalid Medicare Number: Ensure you’ve transcribed the correct number and / or call out
Agent Support Line (HAAL) with the customer to verify the number is the card is not available or unreadable.
Missing Pages in Fax Transmittal: Refax the application immediately if there was or you suspect an error.
Physical Address: Avoid using P.O. Box address! C-HS verifies physical address through USPS.com and if address is not deliverable, application will go to RFI status. CMS will require “proof of physical address”. Acceptable documents to be used as proof are: driver’s license; voter’s registration card; property tax statement; or utility bill (utility bill is usually the easiest). The “service address” address on a utility bill should match the physical address included on the application. As a best practice (to save time and ensure timely processing) please include documentation along with your application submission.
HERE FOR YOU:
ATTENTION! ACTION NEEDED! New STARS Sheets have been released. Immediately, please print and replace embedded STARS sheet (in Sales Kit / Booklet) with the new 2016 sheet
Search / Filter by: Name, County, Specialty, Contract Type, etc. NEW! Medicaid Enrollments: For GA TotalCare enrollees, please ensure you capture the 9 digit Medicaid Number on the application AND complete and submit the Medicaid Status Verification Form. Need Assistance?
Reminder! All applications must be received by C-HS within 48 hours of Agents signature date.
Reminder! An inaccurate Scope is a non-compliant Scope. Please make sure you complete all required fields appropriately; including the explanation for “Scopes executed the same day as the appointment”. Also, Initial the boxes for Products to be presented; do not put an X.
Reminder! Log-In to your eAgent Account to track your application submissions
Reminder! Cigna’s DMO Plan is a maintenance plan. The plan uses Delta Dental PPO providers and all treatment must occur within the Delta Dental PPO provider network.
Need Supplies? Order and receive next day (Custom Point) Log into Custom Point Enter your User ID, which is your Agent Number, Writing Number, or Agency ID and enter Health1! as your password and Hspring into the account field.