Complete Training and Help Clients Post-OEP

Why Register After Open Enrollment?

There are many reasons to register with the Marketplace outside of Open Enrollment. You can still assist consumers who qualify for a special enrollment period and help enrolled clients make effective use of their Marketplace coverage.

To be eligible to assist consumers any time of year, you must complete all required registration and training steps. After completing registration your contact information will be added to Find Local Help on HealthCare.gov to allow clients to easily find you for assistance.

Remember that if you complete plan year 2017 registration, you will also be eligible to take the refresher training next year, which takes half the amount of time it takes to complete the full training required by newly registered agents and brokers. Additionally, the Small Business Health Options Program (SHOP) Marketplace is open year-round, which means that you can still complete your Marketplace registration and earn commissions on SHOP plan sales now.

If you need help completing registration and training, register for our upcoming “Plan Year 2017 Federally-facilitated Marketplace (FFM) Registration and Training for Agents and Brokers” webinar on May 18, which will include a question and answer session following the presentation.

CMS sponsors webinars to share information on topics to help you be successful in assisting consumers throughout the year. To register for these webinars, use the links below to log in to REGTAP. Registration closes 24 hours prior to each event.

“Plan Year 2017 Marketplace Registration and Training for Agents and Brokers”
5/18/17, 1:00 PM – 2:30 PM ET
You can view FAQs from previous webinars on REGTAP, including new answers to tax readiness questions.

Agent/Broker Training/Registration Email Help Desk 
MLMSHelpDesk@cms.hhs.gov (for technical or system-specific issues related to the Marketplace agent/broker training/registration system), open Monday – Friday, 8:00 AM to 5:00 PM ET


If you have any questions, please call us toll-free (888) 539-1633.

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