Cigna Updates for 2017

Paper App Release Dates

2/06/2017 – Accident Expense in Kansas
2/06/2017 – Accident Expense in Kentucky
2/13/2017 – Accident Expense in Washington
2/20/2017 – Cancer Treatment in California

Agent Language Locator Service in California

In the coming months, the California Department of Insurance (CDI) will be launching a new agent language locator service which will let consumers find agents who speak languages other than English. Click here to read the notice that explains how to sign up as a participating agent, so your clients and prospective customers will be informed of all languages that you speak.

Upcoming Webinars

Register for the following webinars to learn more about useful tools and techniques for selling Cigna products:

Doing Medicare Supplement Business with Cigna Supplemental Benefits
Date: February 15, 2017
Time: 10:00 am CT
Click here to register

Overview of CHLIC Medicare Supplement
Date: February 16, 2017
Time: 1:00 pm CT
Click here to register

Doing Supplemental Health Business with Cigna Supplemental Benefits
Date: February 21, 2017
Time: 10:00 am CT
Click here to register

Selling Cigna’s Flexible Choice product
Date: February 22, 2017
Time: 10:00 am CT
Click here to register

2017 Agent Incentive Trip

The Ireland trip qualification period is coming to a close. You have until Tuesday, March 7, 2017 to have all business in-house that was signed during the qualification period. To learn more, visit the 2017 Agent Incentive Trip details page.

ARLIC Rate Adjustments

American Retirement Life Insurance Company (ARLIC) Medicare Supplement plans are experiencing rate adjustments beginning 3/1/2017 in Delaware and 4/1/2017 in Tennessee. Click here to preview all the ARLIC rate adjustments.

Emailing CSB New Business

Your customer’s privacy is a top priority. We want to notify you that¬†Cigna now has the¬†CSBNewBusiness email address ( It’s for general inquiries, such as application status. Please ensure you do not email any applications or customer information to¬†the New Business email box that contains Protected Health Information (PHI). Some examples of protected information and PHI include much of the information contained on an application, like health conditions, medications, medical history, and other personally identifiable information about someone or their health.

Please fax all outstanding requirements to 888.695.2591 or call the Agent Resource Center at 877.454.0923. Emails received containing prohibited information will be deleted from the email box to follow the HIPAA guidelines.


With a account, clients will have access to policy and coverage details, claim history, temporary ID cards, and can now update payment and contact information!

New Supply Ordering System

On February 11, 2017, AgentView will have a new supply ordering feature! Agents will be able to view material on the AgentView product pages and those items will have a quantity box where an order amount can be added to their cart. Once you’ve made your selection, go to the check out and your supplies will be printed, packed, and on their way free of charge. Click here to view the previous notice with full information including a link to¬†the Agent Supply Ordering Tutorial. This gives you a complete walk-through of what to expect and how to place an order.

Order the new materials now, by visiting  AgentView, and open the product availability charts to see all of the products available in your state. Cigna has also released four new brochures with state specific information!

Earn Leads by Selling Cigna’s Final Expense Insurance

Qualify for 1,000 customer lead mailers each month when you meet the monthly minimum of $3,000 in issued annualized premium of Cigna’s Final Expense insurance. For more information about Cigna’s new leads program, click on the image below:

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We hope that this information on Cigna updates is useful to you.

Empower Brokerage is dedicated to helping you make informed decisions about your health and finances. Whether it’s through webinar training, one-on-one calls, seminars, or marketing plans, we want you to be successful!

Give us a call at 888-539-1633 or leave a comment below if you have any questions.

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